icebet Privacy Policy - Data Protection and Rights

This page describes what we collect when you use icebet and how we keep that data protected. We collect personal information—your name, email, phone number, and ID type—to verify your identity during signup (Know Your Customer, or KYC). We collect payment details and transaction history to process deposits, withdrawals, and account statements. We use encryption, data segregation, and access controls to keep this information secure.

We do not sell your personal data to third parties for marketing purposes. We share payment and identity information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, and direct bank partners like e-wallet, mobile banking, local payment, online payment) to complete your transactions. We share data with law enforcement or regulatory bodies only where applicable law requires it. We retain your data for the lifetime of your icebet account plus seven years after account closure, as required for tax and compliance purposes.

We provide tools to access, update, and request deletion of your personal information. This page outlines your rights, our practices, and how to contact us with privacy questions.

What We Collect on icebet

We collect different categories of data depending on how you use icebet. During account signup, we collect your full name, date of birth, phone number, email address, and ID type (national ID, passport, or driver's license). We verify this information in real time through our KYC system. We do not store copies of your ID document itself—only the verification result (approved or rejected) and the date of verification.

When you deposit or withdraw, we collect transaction details including amount, method (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), timestamp, and confirmation code from your payment provider. We retain these records in your transaction history for account transparency and regulatory compliance. When you use icebet, we log your login times, the games you access, and your session duration. We do not track individual spins or bets—only aggregate session data.

Device and Connection Data

Our icebet app and website collect technical information about your device and connection. We log your device type (Android or iOS), app version, browser type, and IP address. We use this data to diagnose technical issues, prevent fraud, and monitor server performance. We do not use this data to identify you personally—only to troubleshoot icebet's service. If you disable location services on your phone, icebet continues to function normally. We do not require location access to operate.

Payment Processor Integrations

We partner with payment processors—mobile banking, local payment, online payment, e-wallet, mobile banking—and your banks (local payment, online payment, e-wallet, mobile banking) to handle deposits and withdrawals. These processors collect payment credentials (phone number, bank account number, e-wallet balance). We do not store your payment credentials directly. Instead, payment processors store them and we receive only confirmation codes. We do not have access to your local payment, online payment, or e-wallet passwords. Your bank account information is shared only with your bank and icebet to complete transfers.

We encrypt your personal data at rest and in transit. We segregate payment data from gameplay history so a breach in one system does not expose both.

How We Use Your Data on icebet

We use your personal information to operate your icebet account, verify your identity, process your deposits and withdrawals, and maintain transaction records. We use your email address to send account confirmations (deposits confirmed, withdrawals approved, password resets). We use your phone number for two-factor authentication if you enable it. We use your IP address and login data to detect suspicious activity and prevent fraud.

We do not use your data for marketing emails unless you explicitly opt in to a "game alerts" or "tournament updates" category in your account settings. You can disable marketing communications anytime. We do not sell your email or phone number to third parties. We do not use your data to build a profile of your gaming habits for external sale or sharing.

Data Retention and Deletion

We retain your icebet account data for the lifetime of your account. If you request account closure, we retain your transaction history, identity verification records, and account activity logs for seven years after closure. This is required by tax and gaming regulation. After seven years, we delete your personal information unless we are required by law to retain it longer. You can download a copy of your account data (transaction history, deposit records, game sessions) anytime from your account settings under "Data Export."

If you dispute a transaction or request a refund, we may retain relevant data indefinitely to defend the dispute. If a payment processor (mobile banking, local payment, online payment, etc.) initiates a chargeback or reversal, we retain records related to that transaction for your protection and ours. You can request that we delete specific data points (like an old email address or phone number if you update your contact information), and we will delete non-essential data within 30 days.

Cookies and Tracking

Our icebet website and app use cookies and similar tracking technologies. We use session cookies to keep you logged in on your phone or browser. We use analytics cookies to understand how players navigate icebet—which games are popular, where players drop off, how many complete a deposit. We do not use cookies to track you across other websites. We do not share cookie data with advertising networks.

You can disable cookies in your browser settings, though this may limit icebet's functionality (for example, you would need to re-login on each page). Our Android APK stores a session token locally on your device so you remain logged in between app launches. This token expires after 24 hours of inactivity.

Your Rights and Our Commitments on icebet

You have the right to access all personal data we hold about you. Log into your icebet account and tap Account > Privacy & Data > Download My Data. We send you a file containing your transaction history, identity verification records, and account settings within one business day. You have the right to correct inaccurate data—update your email, phone number, or address in your account settings anytime. You have the right to request deletion of non-essential data after your account closes (after seven years).

You have the right to object to marketing communications. Disable marketing emails and notifications in your account settings. You have the right to request a list of all third parties we share your data with. Email our privacy team (see contact details below) with "Third Party Data Sharing Request" in the subject line. We respond within 10 business days. You have the right to complain to your jurisdiction's data protection authority if you believe we have violated your privacy rights. We cooperate fully with data protection inquiries from government agencies.

International Data Transfer

Our icebet servers may be located outside your jurisdiction. Your personal data (name, ID, email, phone, transaction history) is transferred to and stored on servers in regions that may have different data protection laws than your home country. We apply the same security and encryption standards globally, regardless of server location. If we transfer data internationally, we ensure the receiving organization has equivalent data protection measures through contractual agreements (Standard Contractual Clauses, or SCCs).

Third-Party Services and Data Processors

We use third-party vendors to operate icebet. Our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) process your deposits and withdrawals. Our hosting provider hosts our servers and stores your account data. Our analytics provider (anonymized, no third-party tracking) measures traffic and helps us identify technical issues. We require all vendors to sign data processing agreements ensuring they protect your data with equivalent security measures. We audit vendors annually to verify compliance.

We do not use third-party advertising networks to track you or build your profile. We do not share your transaction history with any vendor. We do not share your identity data with game providers (NetEnt, Yggdrasil, etc.)—only your icebet account ID, which is not linked to your personal name in their systems. Game providers log that you played a specific game, but they do not know your real name, email, or payment method.

Security Practices on icebet

We encrypt all personal data at rest using AES-256 encryption. We encrypt data in transit using TLS 1.2 or higher. We segregate payment data (encrypted vaults) from gameplay history so a breach in one system does not expose both. We restrict access to personal data to employees who need it to operate icebet—customer support staff can access transaction history to handle disputes, but not your password or banking credentials. We log all data access for audit trails.

We do not store your password in plain text. We hash passwords using industry-standard algorithms (bcrypt) so we cannot read them. If you forget your icebet password, we send you a secure reset link that expires after one hour. We conduct annual security audits by external firms and maintain insurance against data breaches. We have a data breach response plan. If our systems are compromised, we notify affected users within 72 hours as required by law and provide guidance on securing your account.

Regional Considerations Across Indonesia

Our icebet service is available across Indonesia, including Jakarta, Surabaya, Bandung, and Medan. Users in all regions have identical privacy rights. Our servers may be located outside Indonesia, but we apply Indonesian data protection standards to all users. We do not collect or use different data based on your region, except that we comply with local payment processor requirements (mobile banking, local payment, online payment, etc.) which may have their own privacy policies. You should review those policies as well.

During major holidays (Idul Fitri, Idul Adha, Imlek), our team response times may extend, but our privacy commitments remain unchanged. If you request data access or deletion during holidays, we process it within 10 business days of the holiday ending. We do not use holiday periods to extend data retention or change our practices.

Contact Us and Disputes

If you have questions about our privacy practices, contact our icebet privacy team via email or the in-app help section. We respond to privacy inquiries within 10 business days. If you dispute our handling of your personal data, you can file a complaint with our internal privacy officer. If you are unsatisfied with our response, you have the right to escalate to your jurisdiction's data protection authority or ombudsman.

Our privacy policy may be updated periodically to reflect changes in our practices or applicable law. We notify users of material changes via email at least 30 days before the new policy takes effect. Continued use of icebet after the effective date constitutes acceptance of the updated policy. Our services are available only where local law permits. Users are responsible for verifying that their use of icebet complies with their own jurisdiction's data protection and privacy laws.

Summary

We at icebet collect personal information necessary to verify your account, process your payments, and comply with regulatory requirements. We encrypt your data, segregate sensitive information, and limit access to employees who need it. We do not sell your data, use it for external marketing, or share it with third parties except payment processors and law enforcement where required by law. We give you tools to access, correct, and delete your data. We respond to privacy inquiries within 10 business days and cooperate with data protection authorities.

For privacy inquiries, data access requests, or complaints, contact icebet support via in-app help or email. Include "Privacy Request" in the subject line. We respond within 10 business days or as required by law.